Frequently Asked Questions
Everything you need to know about our premium audio gear and electronics.
What is the standard shipping time for my order?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Do you offer a warranty on electronic components?
Yes, all Vox Samples hardware comes with a 1-year limited warranty covering manufacturing defects and technical malfunctions.
What is your return policy for open-box items?
We accept returns within 30 days of purchase. Please note that electronic items must be returned in their original packaging with all accessories included to qualify for a full refund.
Are your audio interfaces compatible with both Mac and Windows?
Most of our products are plug-and-play compatible with both macOS and Windows. Specific driver requirements are listed on each product's individual specifications page.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.